at CodeNode

2, 3, 4 June 2026

Lucy Blackwell

Head of UX, Research and Design, University of the Arts London


Thursday 4 June | Delivery day

Putting the user at the centre of your design system

With Alex Edwards

talk design systems

Design systems are often thought of as a product.They promise cost savings and time efficiencies when creating and launching new products.

In our experience working on multiple design systems, what is most often overlooked is also the key factor that leads to success or failure. This is the need to deeply understand the needs of the user of the design system and then to create both a process and a product that works for them.

In this talk, we’ll share a recent experience working with UAL (University of the Arts London) on reinventing and relaunching their multi-product design system using a human-first approach.

We’ll cover tips and tricks for co-designing and continual testing with system users to increase product adoption, and for communicating and socialising the system with internal stakeholders to raise awareness and engagement. We’ll also show some of the finished product.

Lucy Blackwell joined the University of the Arts London last year, to form and lead the UX, Research and Design team at with a key focus on improving the student experience.

Hugely passionate about the education sector, Lucy has a long history leading the UX and design of learning products from BBC Learning, to the online learning platform FutureLearn, to the community-driven Wikipedia.

She is well versed in using systems thinking to create change in complex environments, whilst empowering teams to do their best work.

www.lucyblackwell.com

A woman wearing glasses and a colourful floral shirt.

Meet the other speakers